Educating Homeowners About Proper Care After Refinishing

Refinishing a bathtub can be a game-changer. It can give a tired, worn-out tub a fresh new look and a new lease on life. But here’s the catch: for that shine and smooth finish to last, your customer needs to know how to take care of it and that’s where you come in. With simple, straightforward instructions, you can help your customers protect their investment for years to come.

During the initial back-in-service phase, which is typically 24 to 48 hours, homeowners should avoid using the tub entirely, keep the bathroom ventilated, and resist applying weight to the surface. Emphasizing the importance of this curing phase can prevent early damage and ensure the finish sets properly.

Proper cleaning is another important topic and an essential aspect of maintenance. Educate your customers to avoid using harsh products like abrasive powders and scouring pads and encourage them to clean with non-abrasive cleaners like Simple Green or Formula 409 and a soft sponge or cloth. Setting clear cleaning expectations from the start can prevent unnecessary wear and tear.

Damage prevention also goes hand in glove with general education. For instance, dropping a heavy object in the tub can chip the coating. If they plan to bathe pets or use baby tubs, placing a soft mat or cushion underneath can offer additional protection. Remind them that suction-cupped bathmats should be avoided, as they can pull up the coating over time.

Water management is another key issue. Homeowners need to repair leaky faucets immediately to avoid standing water, which can cause degradation of the finish. Also, making sure that drains are unclogged can help to prevent pooling, which can cause discoloration or adhesion issues. Such small adjustments can prolong the life of the newly refinished surface.

Routine maintenance is also a key to preserving the finish on a tub. Encourage homeowners to wipe the tub dry after every use to prevent water spots and soap scum build-up and weekly cleaning should be utilized to avoid soap scum buildup. It is imperative that they report any signs of wear immediately so minor troubles can be solved before they get worse.

Provide the customer with a care kit which would consist of a recommended cleaner, a soft cleaning sponge or microfiber cloth, and a laminated care guide for easy reference. This thoughtful gesture goes a long way in letting clients know how to care for their tub and enhances their experience in a substantial way.

Follow-up communication is another effective way to support your customers. A quick call or email a few weeks after the job shows you care about their experience. It’s also a great chance to answer any lingering questions or gently remind them about best practices. If you want to take it a step further, offer a maintenance plan or VIP package with annual inspections. This can position you as a professional invested in the ongoing success of your refinishing work and create an opportunity for repeat business.

At the end of the day, educating your customer isn’t just about protecting your work, it’s about building trust. When customers feel supported, they’re more likely to rave about your services. Let’s be honest, there’s no better marketing than a happy customer who feels like they got more than they expected.